Most of us have experienced conflict at work. It can happen between two employees or between an employee and a supervisor or boss. Conflict can even happen between a manager and his or her entire team. It can even just be a mess of interpersonal conflict among a number of team members.
Every workplace eperiences conflict. It can cost employers a lot in terms of employee morale, lost productivity, and employee drain.
“Every unaddressed conflict wastes about eight hours of company time in gossip and other unproductive activities,” says Joseph Grenny, co-founder of VitalSmarts.
By the time it’s escalated to HR, there are typically lots of bad feelings. Often, the damage has already been done.
What is conflict resolution?
Conflict resolution is a broad term. It refers to dealing with problems and issues that arise in work and in personal relationships.
The ultimate goal is to reach some kind of compromise to which both parties can agree.
What is mediation?
Mediation involves a professional third party, or mediator, who works to help the two sides resolve their differences and come up with a mutually agreeable solution. Many people choose mediation in a legal context to help prevent a lengthy court battle.
It’s never too late to learn.
Personal and work conflict resolution, on the other hand, typically takes place between two people who attempt to communicate with other to come to a mutually agreeable solution. It’s possible to learn this kind of conflict resolution, and human resource employees and marriage counselors can teach it to both warring workers and battling couples.
The following infographic describes 10 communication skills that have been proven effective in helping people resolve their work and personal conflicts.
Mastering these 10 core communication skills is the key to managing conflicts, and working through a conflict is much healthier than just avoiding it.
What other tips would you add?